More comments on Michael Brandwein from…

American Honda
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• I feel as though I found another way to communicate with our customers.
• This presentation was extremely helpful for me to get a better idea of how I can improve my customer satisfaction. The speaker hit key issues of customer service “head on” and provided avenues of approach on how to better help ourselves to help others.
• I needed this class way more than I thought. It was excellent. I’d recommend it to anyone who needs to talk or communicate with others.
• I liked it. I can now use techniques and words to become more productive as a manager and as a person. I would definitely recommend it.
• I liked it because it was more realistic and didn’t go into psychological junk.
• Michael keeps it interesting rather than a regular drowsy lecture. He’s concise and articulate.
• It was not boring; most workshops put me to sleep. It was fast paced.
• It will help in confrontations with irate customers.
• I have never been to a seminar before; it’s a learning experience for me. Now I have some keys for preventing arguments from getting really hairy. Yes, I would recommend this session.
• I thought I was a good listener, but after this class, I do believe I can improve substantially.